How Secret Filming Revealed a Multi-Million Pound Holiday Ownership Fraud

Authorities have called it as a major scams of its type in the Britain.

Altogether 14 people have been found guilty for their part in a £28m conspiracy to defraud over 3,500 timeshare investors.

The affected individuals were keen to get out of decades-old vacation property deals and went looking for help.

The majority were from 60 and 80. In excess of 500 of them lost more than £10,000, and a single victim handed over over £80,000.

Those victimized were subjected to high-pressure consultations lasting up to six hours. They were out of money, possessing valueless fake "credits" and still bound by expensive timeshare contracts they could no longer use.

The Firm Behind the Scam

The firm at the core of the scheme was Sell My Timeshare (SMT). They collected people's money to fund the proprietors' luxurious lifestyle of prestigious schooling, high-end properties and private jets.

The man at the top of the organization, Mark Rowe, was given a seven-and-half year sentence in January for conspiracy to defraud.

Recently, his spouse Nicola was one of the final three to learn their fate.

She received a 24-month suspended jail sentence at the London court after pleading guilty to money laundering.

It has been a extended wait and marks a huge win for the people who spoke out, the law enforcement and prosecutors.

The Way the Probe Was Initiated

The initial awareness of SMT was in the mid-2016. The role involved in the research department of a media outlet, creating investigative shows.

A colleague noted that his mum had assumed the ownership of a vacation unit in a European resort and, after years of holidays, had started seeking to terminate the deal.

It's worth mentioning how common holiday ownership had grown with UK travelers in the 1980s and 1990s.

Timeshares enabled individuals to access the same accommodation annually, or exchange their weeks with additional holders who had units in different locations. Approximately 600,000 vacation seekers seized that opportunity.

The first timeshare rush was linked to a numerous accounts about dishonest operators mis-selling properties. They appeared frequently on consumer TV programmes.

The standard timeshare contract tied investors in for decades.

By 2016, those investors who had used their assigned property in the sunshine for decades were getting older, and a significant number were looking to end their association to their vacation investments.

Several had declining mobility and found it difficult to access their properties. Others just thought they'd achieved their goals from them. And others had passed away, in many cases bequeathing their family members to take over the contracts - plus their annual payments and maintenance fees.

The Investigation Develops

It was at this point the relative had been placed. She browsed the internet for answers and discovered the organization, a business whose digital platform claimed to get her out of her contract.

However, having submitted funds and arranged an appointment with them, her family had doubts.

Further research revealed hundreds of people claiming they had submitted funds and got nothing from the service. In fact, they had lost money. Substantial amounts.

The reporting group commenced probing what was occurring. It was rapidly apparent that there were dubious individuals operating in the timeshare resale sector.

One lawyer had many grievance cases preparing to take action against SMT.

Reporters contacted individuals who had dealt with the organization and they collectively described identical situations. They thought the firm would purchase their timeshare off them but when they participated in a session (for which they made an advance payment) they were told there was no potential buyers.

Instead, they were encouraged - in fact coerced - to spend more money purchasing "the firm's incentive scheme", named after the business's umbrella group, Monster Travel.

The nature of these rewards was rather ambiguous. They appeared to be a form of credit, giving access to cheaper vacations and amenities and consumer discounts.

And they were apparently "transferable with additional holders, at a future date.

Paying cash up front now would lead to an long-term benefit that would cover the firm's costs and result in the timeshare holder with a gain, released finally from their troublesome contract.

Too good to be true? Certainly, that proved correct.

A 'Misleading Tactic'

If these accounts were correct, this was a major deception.

This is known as a "misleading sales."

Someone - in this case the company - "baits" the client by promoting a specific service only to then state it cannot be provided, steering the customer to an alternative, lesser product or service.

That's illegal. Armed with all the testimony we had collected, we argued to secretly film one of the company's meetings.

This takes commitment, energy, and compelling reasons for why this is the exclusive approach to obtain the information needed to prove wrongdoing.

Armed with that permission, our compact group organized a meeting with one of the company's representatives in the English town.

Posing as a ordinary individual wanting to get his mum free from her timeshare contract|holiday ownership agreement

Jason Marshall
Jason Marshall

Urban design enthusiast and sustainability advocate with a decade of experience in innovative city planning.